Re-build, re-shape, re-connect, and other brave moves for the next digital strategy.
Our goal this year, unlike the previous years is to spend locally. No more black Friday, say hello to the new blue Friday.
Brand that prefers to focus on selling right now and doesn’t care what happens a minute later – will not survive long-term.
How can luxury brands adapt to the evolving values and preferences of Gen Z customers?
How is the National Insurance Institute Working on creating an empathic and Personalized Customer Experience for a Wide Range of customers?
Goals, competition, inspiration, customers, ideation, and prioritization – everything you need to know for next year’s work plan.
True customer loyalty cares about individual customers – instead of seeing them as just a wallet.
London is a great example of how self-service can be used to create a great customer experience.
